Shipping policy
OVELLUNA • SHIPPING INFORMATION
Shipping Policy
Everything you need to know about order processing, delivery, and shipping assistance at Ovelluna.
A Thoughtful Delivery Experience
We aim to make receiving your Ovelluna order simple and convenient. Please review the information below to understand our shipping process.
01
Shipping Destination
We currently accept orders for delivery within the United States only.
02
Estimated Delivery
Our estimated shipping timeframe is 2–5 business days. Actual delivery may vary depending on the destination, carrier, and order circumstances.
Order Processing
After placing your order, please allow time for order review, processing, and preparation for shipment. Processing time may vary by product and availability. The estimated 2–5 business day shipping timeframe should not be treated as a guaranteed delivery date unless expressly confirmed at checkout.
Shipping Confirmation & Tracking
When tracking information is available, it may be provided by email after your order ships. Tracking updates can take time to appear in the carrier's system. If you need assistance locating your order, contact our support team with your order number.
Delivery Issues
If your package arrives damaged, contains an incorrect item, or appears to be missing, please contact us within 24 hours of delivery at info@ovelluna.com.
Include your order number, a description of the issue, and relevant photographs where applicable. Our team will review your report and explain the available next steps in accordance with our policies.
Need Shipping Assistance?
For questions about shipping or delivery, our customer support team is here to help.
Email: info@ovelluna.com
Glow Naturally. Shine Beautifully.
Thank you for choosing Ovelluna.