Privacy policy
OVELLUNA • YOUR PRIVACY MATTERS
Privacy Policy
Learn how Ovelluna collects, uses, and protects your personal information when you visit our store or place an order.
Store: Ovelluna
Website: ovelluna.com
Privacy Contact: info@ovelluna.com
1. Information We Collect
Depending on how you interact with our store, we may collect information you provide, such as your name, email address, billing and shipping address, order details, and information you send to customer support.
We may also collect certain technical and usage information, such as your IP address, browser and device information, and interactions with our website, through cookies and similar technologies, where applicable.
2. How We Use Your Information
We may use personal information to:
- Process, fulfill, and manage orders and payments.
- Arrange shipping, delivery, and order updates.
- Respond to questions, complaints, and support requests.
- Maintain, secure, and improve our website and services.
- Detect fraud, prevent misuse, and protect our business and customers.
- Meet legal, accounting, and regulatory obligations.
- Send marketing communications where permitted and subject to your preferences.
3. Cookies and Similar Technologies
Our store and service providers may use cookies and similar technologies to support website functionality, remember preferences, understand store usage, and, where enabled, measure marketing performance. You can manage available cookie and browser settings. Some features may not function properly if certain cookies are disabled.
4. How We Share Information
We may share information with service providers when reasonably necessary to operate our store, including ecommerce and hosting providers, payment processors, shipping and fulfillment partners, customer support tools, and analytics or marketing providers where used.
We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business transaction. We do not state that every category of service provider is currently used; actual sharing depends on the services enabled for our store.
5. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable safeguards designed to protect information, but no method of electronic storage or transmission can be guaranteed to be completely secure.
6. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain targeted advertising, sale, or sharing activities where applicable. You may also be able to unsubscribe from marketing emails using the link provided in those messages.
To submit a privacy request, contact info@ovelluna.com. We may need to verify your identity and will respond as required by applicable law.
7. Third-Party Services
Our store may rely on third-party platforms and services, including Shopify and payment or delivery providers. Their handling of information may be governed by their own privacy policies. Please review the relevant third-party policies when appropriate.
8. Children's Privacy
Our store is not intended to be used by children who are not permitted to make purchases or provide personal information under applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the request.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page with a revised effective date where appropriate.
10. Contact Us
For questions about this Privacy Policy or your personal information, contact our team:
Glow Naturally. Shine Beautifully.
Thank you for trusting Ovelluna.