OVELLUNA • CUSTOMER CARE
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and contacting Ovelluna.
How Can We Help?
We've gathered helpful information to make your shopping experience easier.
ORDERS
How can I contact Ovelluna about my order?
Email info@ovelluna.com. Include your order number and a clear description of your question so our team can assist you.
SHIPPING
Where does Ovelluna ship?
We currently accept orders for delivery within the United States only.
DELIVERY
How long does shipping take?
Our estimated shipping timeframe is 2–5 business days. Actual delivery may vary depending on order processing, destination, carrier, and other circumstances. Please refer to our Shipping Policy for more details.
ORDER TRACKING
How can I track my order?
If tracking information is available for your shipment, it may be provided by email after dispatch. If you need help locating your order, contact our support team with your order number.
RETURNS & REFUNDS
What should I do if my order arrives damaged or incorrect?
Contact info@ovelluna.com within 24 hours of delivery. Include your order number, explain the issue, and attach clear photos where applicable. Our team will review your report and advise you on the next steps under our Return & Refund Policy.
PRODUCT QUESTIONS
Where can I find product information?
Review the relevant product page for its description, features, and available details. If you need additional information, email our support team before placing your order.
CUSTOMER SUPPORT
When will I receive a response?
We aim to respond to inquiries within 1–2 business days. Response times may vary during busy periods.
Still Have Questions?
We're happy to help. Send us an email and include any relevant order details.
Email Our Support TeamGlow Naturally. Shine Beautifully.
Thank you for choosing Ovelluna.